We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
Our return policy lasts 15 days from the date your order is delivered. Unfortunately, we cannot offer a refund or exchange for items returned after this period.
To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging.
Please note that custom-made or personalized products are non-refundable and cannot be returned unless they arrive damaged or defective.
Guaranteed Delivery
We stand behind every order we ship. If your artwork is lost in transit or does not arrive, we’ll work with you to resolve the issue. If we are unable to successfully deliver your order, we’ll either send a replacement or provide a 100% refund.
Return Authorization
To begin a return, please contact our customer support team with your order number and proof of purchase. In some cases, we may also request photographs of the item before authorizing a return.
Refunds
Once your returned item has been received and inspected, we’ll notify you by email regarding the status of your refund.
If your refund is approved, it will be issued to your original payment method within 14 business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund after 14 business days:
- Check your bank account or payment method.
- Contact your credit card company, as refunds may take additional time to appear.
- Contact your bank, as processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at info@lsdblotters.com.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photographs of the issue. Once reviewed, we’ll arrange a replacement or refund where appropriate.
Exchanges
We only replace items that arrive damaged, defective, or incorrect. If you require an exchange, please contact us with your order details and supporting photos so we can assist you promptly.
Return Shipping
Before returning any item, please contact us to obtain return instructions.
Unless the return is due to our error or the item arrived damaged or defective, customers are responsible for return shipping costs.
We strongly recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
Email: info@lsdblotters.com